Find Answers to Frequently Asked Questions
Get answers to the most common questions below. If you do not see what you’re looking for, send us an email, give us a call, or reach out via our live-chat during business hours. We are here to help get you the info you need on all our products and processes.
No, we currently have suspended shipping to Alaska and Hawaii. We will notify consumers when and if this changes in the future. All orders attempted to such locales will be cancelled manually by our CSR team. Please contact our Customer Care department for order inquiries. We apologize for any inconvieniance.
LTL stands for “less than truckload” and is a truck shipping method used when freight doesn’t require the use of an entire trailer. For our larger products and sets, Highwood ships using this method, which may result in longer fulfillment times. You will also be contacted by the carrier for an appointment to be present for the delivery.
Highwood offers free shipping on all orders over $750 USD. For orders under that amount we have 3 flat rate tiers. For orders in value of $500-$749.99 a customer will pay $69.99 in flat rate shipping fees. For orders in the range of $350-$499.99 customers will pay a flat rate of $49.99. Lastly, for customers with order values (cart) lower than $350 they will have a flat rate of $29.99 applied to their order.
We do not recommend painting this material as this will void the warranty.
Products labeled as built-to-order are items that we do not carry on-hand inventory of each day. These products begin production only when orders come in. At a minimum these items take 4 days to produce and will typically be past our normal guaranteed fulfillment windows.
Highwood USA material and the use of stainless hardware allows our products to be left outside all year long through sunshine, rain, snow, and ice.
Yes, the color that you see on the surface along with the UV inhibitors and stabilizers run continuously throughout the material and help to protect our lumber from harmful environmental degradation.
We accept credit cards, ACH, Shop Pay, Google Pay and Paypal.
Shop Pay is an accelerated checkout that allows you to pay in an installments format and save your email address, credit card, shipping, and billing information. This can save you time when you check out, especially if you've already opted into Shop Pay on any other website that also uses Shop Pay. Shop Pay's installment-payments can be used if desired, but is not required by the service. Click here for more details from ShopPay.
We use 304-grade stainless steel hardware to assemble our furniture.