FAQ
Get answers to the most common questions below. If you do not see what you’re looking for, send us an email, give us a call, or reach out via our live-chat during business hours. We are here to help get you the info you need on all our products and processes.
Shipping
Yes, please contact our Customer Care department for order inquiries.
Our Customer Care department can assist you with cancellation requests.
LTL stands for “less than truckload” and is a truck shipping method used when freight doesn’t require the use of an entire trailer. For our larger products and sets, Highwood ships using this method, which may result in longer fulfillment times. You will also be contacted by the carrier for an appointment to be present for the delivery.
Returns
For a detailed description on returning your item(s) click HERE.
Material
We do not recommend painting this material as this will void the warranty.
Highwood USA offers a sample swatch kit for purchase to aide in color selection. Order your samples here today!
Highwood USA material and the use of stainless hardware allows our products to be left outside all year long through sunshine, rain, snow, and ice.
Yes, the color that you see on the surface along with the UV inhibitors and stabilizers run continuously throughout the material and help to protect our lumber from harmful environmental degradation.
Highwood USA offers product swatches for sale so you can get a look and feel for our unique material. Although we don't have a dealer in your area, you can reach out to our Customer Care department regarding any questions on our furniture.
Assembly
Highwood furniture requires minimal assembly. Most furniture items can be assembled in approximately 30 minutes. You can view our assembly guides here!
Payment
We accept credit cards, ACH, Shop Pay, Google Pay and Paypal.
Shop Pay is an accelerated checkout that allows you to save your email address, credit card, shipping, and billing information. This can save you time when you check out, especially if you've already opted into Shop Pay on any other website that also uses Shop Pay. The Shop Pay option also allows you to leverage installment-payments if desired.
Yes, order your gift cards today!
Warranty
Purchases made directly from highwood-usa.com can be returned within 30 days of receipt. Please click here for more information regarding our return policy.
We use 304-grade stainless steel hardware to assemble our furniture.