In the rare event that you need to return an item, this page has everything you need to make that process as smooth and painless as possible. Our customer care team is ready to help.


Purchases made directly from can be returned within 30 days of receipt. If the return is due to a manufacturing error, the cost of shipping the product back is covered by Highwood USA. If the product to be returned is not faulty, the customer may be responsible for return shipping.

To initiate a return:

  1. Please contact our Customer Care team at or tel: 570-225-7501.
  2. The team will discuss the return with you and help you through the process
  3. The Customer Care team will issue your return authorization number (RA#)
  4. Please make sure that the RA# is clearly marked on the return packaging
  5. Items should be returned in their original packaging.


Check our authorized retailer page. We choose to partner with these reputable businesses because they take care of their customers. Important: if you choose to buy our brands from these retailers, the transaction is between you and the retailer. Please review their product return policy and contact them directly for any customer care issues.